TORONTO — Ontario’s ombudsman said Wednesday that his office has received more than 1,000 complaints about the province’s online cannabis store since it launched earlier this month.
Paul Dube said he’s set up a triage team to deal specifically with the flood of concerns over the government-run Ontario Cannabis Store.
The most common complaints have involved delayed deliveries, poor communication with customers and billing problems, Dube said.
“I have informed the OCS that we are seeing a high volume of complaints and we are monitoring their response to these issues,” Dube said in a statement.
Dube’s office has yet to launch a formal investigation into the complaints and said that if the OCS can alleviate the issues, a deeper probe may not be required.
The online store is currently the only legal retailer of cannabis in the province as private retail brick-and-mortar stores aren’t set to open until April next year.
Ontario residents have expressed their frustrations on social media at the delays, saying consumers have no other legal means of purchasing cannabis while they await their orders.
The provincially run OCS warned on its website last week that delivery times for their orders may be longer than expected due to “unbelievably high demand” and labour action at Canada Post.
It said in a statement Thursday that it has processed more than 150,000 orders since Oct. 17 and has added “additional capacity” to its processing facility to meet the “unprecedented demand” for legal marijuana.
The OCS was not immediately available for comment Monday night.
Like my god what is going on here? the backlash from the poor distribution and access to cannabis is Ontario is shocking I just hope this is just a hiccup in the process.